We want you to be satisfied with your purchase from The Knittens. Please review our returns and refunds policy below:

Return Eligibility: You may return products within 10 days of receiving them. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

Initiating a Return: For returns, contact our customer support for authorization. Return shipping costs are your responsibility unless the product is defective or damaged.

Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 2 business days.

Exchanges: We offer exchanges for defective or damaged items. If you need an exchange, please contact our customer support team.

Cancellations: If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and provide a full refund.